Norwood Medical Centre

Norwood Medical Centre is a friendly, family-focused General Practice.

Located conveniently close to schools and aged care facilities, five General Practitioners are available for consultation 5 days a week.

Off street parking is available with 7 car spaces are available at the rear of the main practice.

On street parking is often available on Penquite Road or adjacent Dapple Street.

Your Personal Information

All new patients are required to complete a registration form prior to their consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact please bring this to the attention of our reception staff on your next visit.

We are committed to maintaining the confidentiality of your health records and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. For more information, please review our privacy policy.

Results and Reminders

All incoming pathology and radiology results and specialists letters are reviewed by the doctors. A monitored recall system is in place and you will be contacted if your doctor requires to see you urgently. Otherwise, please make an appointment to obtain results and to plan follow up care. No results will be given over the phone.

We have a reminder system in place for Cervical Screening, Immunisations, Care Plan review, Health Assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.

Electronic Communications

Electronic mail is monitored throughout practice hours, however, patients are encouraged to call rather than email. Bookings can only be made online or by telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.

Home Visits

Home visits, within reasonable distance, are available for regular patients whose condition prevents them from attending the surgery.  Please contact the practice for further information. Please note that home visits are at the doctors discretion.

Interpreter Service

Regardless of your preferred language, we can help you to arrange an interpreter through TIS to assist with any language barriers during your consultation.